Delivery and Know-How

A remotely delivered kickoff meeting, facilitated by WSA to introduce the project team members from both parties, review, and confirm the project scope. We discuss your requirements and establish the schedule for survey creation, administration, and reporting.

Regularly scheduled project status meetings conducted via teleconference, over the duration of the program.

Implementation of one survey program.

A standard project plan that includes the activities, tasks, assignments, milestones, and estimated durations developed in collaboration with you.

A communications strategy guide to aid in communication efforts across your organization.

A sample welcome letter to introduce employees to the survey.

The creation of one sample electronic invitation for survey participants, one reminder for survey participants, and one electronic invitation to access results reporting.

Guidance on the appropriate mapping of the organizational hierarchy.

Use of the data import template in CSV.

Import the organizational hierarchy.

Customer use of the survey application to verify the accuracy of the organizational hierarchy loaded by WSA.

Recommendation of the standard survey items and any discussion of any potential limitations to benchmark comparisons.

Creation of one survey version for the entire customer population.

Translation support for deploying survey in up to five of customers' required languages.

Use the standard survey items with supplemental items to be selected by the customer. Potential limitations to benchmark comparisons will be discussed during the item design process.

Support of a single, one-point-in-time survey administration by you.

A single, one-point-in-time survey administration.

Distribution of electronic email invitations.

Guidance on the appropriate reporting dashboards and response rate access based on the organizational hierarchy reporting.

Up to two dashboard reviews.

Design, configuration, and utilization of the dashboard reporting application to assign users the ability to view an online dashboard of survey results represented in numerical and graphical views.

A remotely administered workshop to train you on uploading a single organizational data file; creating a single survey instrument; launching the survey and sending invitation emails; creating and viewing results reporting (max length four hours).

Includes up to five stakeholder interviews, conducted via teleconference for up to 30 minutes per each interview, review of existing survey content, secondary data and historical information provided by you, review of any potential limitations to benchmark comparisons and/or visual representations in reporting, and presentation of recommended item set. Up to two rounds of revisions to finalize item set.

One executive summary dialog that includes the story behind the numbers, setting priorities, and taking action.

An engagement champion’s workshop held up to two hours, in-person or virtually, or two one-hour sessions online for up to 20 of your HR business partners or managers. Engagement champions discusses survey background, reading and interpreting your results, running an effective feedback meeting and building an action response.

Correlation or regression analysis between one business metric and engagement scores.

Item recommendations: Provides the customer with recommendations for one survey instrument for the customer. Includes review of any historical survey as input and recommendation of a best practice item set leveraging WorldNorm database. Potential limitations to benchmark comparisons and/or visual representations in reporting for custom client items will be discussed during the item design process.

Executive Readout: One executive-level presentation of company-wide results delivered remotely by an executive consultant.

Employee listening strategy: Half-day, collaborative employee journey mapping experience to uncover the gaps between current and future state employee experience for your company.

Focus groups: One- to two-hour focus group with WSA facilitator, can be held remotely or on-site. Additionally, a follow-up analysis on feedback can be provided.

Historical data import: Provides the customer with up to two-years of historical data from a single source for use in dashboard reporting.

Survey configuration in multiple languages: Implementation of core and custom survey items in English, and other required languages. Please note that welcome page and customer items must be translated by customer and delivered to WSA.

Reporting dashboard build: Design, configure, and publish three best practice employee experience dashboards in numerical and graphical view.

HRIS integration: Setup assistance and testing

SSO: Setup assistance and testing