Employee Experience

A strong employee experience is built on what truly matters to your employees. Our unique combination of art and science ensures your leaders are focused on the levers that will create the best outcomes for your employees and your organization.

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Employee Engagement

A great employee experience begins with understanding the heartbeat of your organization—specifically the unique and specific nuisances of employee engagement. Let’s dive in.


Learn how to think about and capture the true essence of Diversity, Equity, Inclusion and Belonging across your workforce.

Pulse Surveys

Learn how to gain actionable insights that compliment annual employee engagement efforts.

Lifecycle Surveys

Understand your employee’s experience during key moments in the employee lifecycle.


Know what matters most to employees worldwide with benchmarks and insights from WSAData.

Leadership Consulting

Enable leaders at each level of your organization for success with Leadership Consulting.


Learn about our business, meet our leadership, know what drives our passion for workforce performance, and gain a true understanding of what it's like to work with us.

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Our consultants are some of the world’s best when it comes to improving the employee experience. Learn their backgrounds, experience a little bit about who they are, both personally and professionally.

Project Management

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Our partners mean the world to us, literally. We are proud to partner with the best and brightest to accelerate and provide added value to your employee experience solutions.


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Workforce Performance Lab

Learn how to drive high performance with data and research from the Workforce Performance Lab.

Articles and Best Practices

Leverage our library of articles and best practices for answers to common workforce questions.


Our blogs covering a wide-range of topics--from tidbits to trends to tips on best practices. Take a look, we are sure you'll find something useful.

Celebration Stories

See how we have increased employee engagement and organizational outcomes for our clients.

Leveraging Strong Leadership and Communication in Times of Uncertainty: An Energy and Transportation Story

Celebration Story

A large diversified North American company focused on construction, transportation, and energy, had been planning for months to launch its employee engagement census survey when, in early February, the first few cases and outbreaks of COVID-19 in North American were beginning to surface. As the potential for a pandemic grew, it was time to make some important decisions about delivering the survey. Given that much of the work performed by this organization was deemed essential, as well as most jobs comprising the workforce, the client decided to move ahead with its engagement survey.  Leadership knew it was paramount and more important than ever to listen to employees during this unprecedented time of uncertainty and crisis.

A couple of weeks after the employee engagement survey launched, it became clear how dire the healthcare and economic crisis could become.  The organization began struggling to get a high response rate for the survey as the focus of leaders and managers turned to triage, employee communication, and delivering needed resources to the workforce. As a result, the leaders decided to close the survey rather than continue extending the participation period.

After closing the survey, WSA consultants advised the organization to create a filter that would compare employees who completed the engagement survey before the current crisis was visible to those who completed it after the organization ramped up crisis-communications and resources for employees.  It’s important to know that communication of the crisis was very fluid throughout the organization. Employees received daily communications across multiple channels regarding its actions on safety, strategy, potential impact, critical leadership decisions and pre-and-post-crisis survival strategies.

The outcome was incredible. As a result of the proactive communications from leadership and continued listening efforts, scores on more than 80 percent of the items were more positive for the group who completed the survey after crisis communication began.  In fact, seven items regarding communication, equipping employees, future/vision, teamwork, and even diversity & inclusion, exhibited significantly more positive scores compared to employees who completed the engagement survey early on when the crisis was less apparent.

It’s important to note that employees who completed the survey post-crisis-visibility also had a much stronger belief that positive change would happen as a result of employees providing their feedback via the survey. So, essentially, their efforts were worth it, leadership cared what they thought, leadership would take action and their voices would be heard. Everyone organization wants that–that’s what creates a high-performing workforce.

This is an organization that leveraged the power of Qualtrics’ XM technology and WSA Consulting to listen to employees in unprecedented times, make pivots to their strategy, and increase communication, to ensure employees were receiving what they needed to be successful and feel safe, and to drive itself to a stronger workforce post-crisis.

Workforce Performance Down to a Science.

To read more about effective workforce communication and listening strategies during a time of crisis, read Who Do Your Employees Trust?


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Average Increase in Client Engagement

of the Fortune 50 are WSA Clients

Projects Completed Annually

C-Suite Dialogues Annually

Years of Experience