Menu

Using Science to Deliver What Works

Our Delivery Approach

Delivery is about producing a plan that achieves your objectives. We work to shape our process into a well-defined and easily executable process. Doing so will help you achieve the efficiency that you know is attainable.

Our Delivery Method

Our delivery is about utilizing expertise and science to streamline your business. Our methods for success include:

Our Offerings

There are three ways to engage our services in your efforts: Standard Implementation, Essentials Implementation, and a la carte, which allows you to add consulting or delivery services to an already purchased package throughout the process, as needed.

Once an offering is chosen, it can always be upgraded or enhanced with additional services as we develop our partnership. We are here to help in any way you like—you can let us guide you as you learn to do it on your own or we can handle all aspects of it for you. And don’t worry, if you decide to take the torch and lead the journey yourself, there are always options to bring our consultants into certain areas at any point along the way—all you need to do is ask.

Every offering includes access to our WSA Coaching Portal that holds guides, tools, and helpful videos from our consultants to help you at each step along the high performance journey.

Features Standard
Self-Service
Essentials
Fully Managed
À La Carte
Project Management

A remotely delivered kickoff meeting, facilitated by WSA to introduce the project team members from both parties, review and confirm the project scope and your requirements, and to establish the schedule for survey creation, administration, and reporting.

Included in Standard and Essentials

Regularly scheduled project status meetings conducted via teleconference, over the duration of the program

Included in Standard and Essentials

Implementation of one survey program

Included in Standard and Essentials

A standard project plan that includes the activities, tasks, assignments, milestones and estimated durations, developed in collaboration with you.

Included in Essentials

Communication Assistance

A communications strategy guide to aid in communication efforts across your organization

Included in Standard and Essentials

A sample welcome letter to introduce employees to the survey

Included in Standard and Essentials

The creation of one electronic invitation for survey participants, one reminder for survey participants, and one electronic invitation to access results reporting

Included in Standard and Essentials

Organizational Mapping

Guidance on the appropriate mapping of the organizational hierarchy

Included in Standard and Essentials

Use of the data import template in CSV

Included in Essentials

Use of the survey application to import the organizational hierarchy

Included in Essentials

Customer use of the survey application to verify the accuracy of the organizational hierarchy loaded by WSA

Included in Essentials

Survey Authoring Advisement

Recommendation of the standard survey items and any discussion of any potential limitations to benchmark comparisons

Included in Standard

Creation of one survey version for the entire Customer population

Included in Essentials

Translation support for deploying survey in up to five (5) of Customers required languages.

Included in Essentials

Use the standard survey items with supplemental items to be selected by Customer. Potential limitations to benchmark comparisons will be discussed during the Item design process.

Included in Essentials

Survey Administration Advisement

Support of a single, one-point-in-time survey administration by you

Included in Standard

A single, one-point-in-time survey administration

Included in Essentials

Distribution of electronic email invitations

Included in Essentials

Reporting Dashboard Advisement

Guidance on the appropriate reporting dashboards and response rate access based on the organizational hierarchy reporting

Included in Standard and Essentials

Up to two dashboard reviews

Included in Standard

Design, configuration, and utilization of the dashboard reporting application to assig users the ability to view an online dashboard of survey results represented in numerical and graphical views

Included in Essentials

Survey Platform Training

A remotely administered workshop to train you on uploading a single organizational data file; creating a single survey instrument; launching the survey and sending invitation emails; creating and viewing results reporting (max length 4 hours).

Included in Standard and Essentials

Also available á la carte

Item Design

Includes up to five stakeholder interviews, conducted via teleconference for up to 30 minutes per each interview, review of existing survey content, secondary data and historical information provided by you, review of any potential limitations to benchmark comparisons and/or visual representations in reporting, and presentation of recommended item set and up to two (2) rounds of revisions to finalize item set.

Included in Essentials

Also available á la carte

Post-Survey Executive Dialogue

One executive summary dialogue that includes the story behind the numbers, setting priorities, and taking action.

Included in Essentials

Also available á la carte

Engagement Champions Training

An Engagement Champion’s workshop held up to 2 hours in person or virtually, or two 1-hour sessions online for up to 20 of your HR business partners or managers. Engagement Champions discusses survey background, reading and interpreting your results, running an effective feedback meeting and building an action response.

Included in Essentials

Also available á la carte

Linkage Analysis

Correlation or regression analysis between one business metric and engagement scores

Available à la carte

A la carte Offerings

Item Recommendations: Provides Customer with recommendations for one (1) survey instrument for Customer. Includes review of any historical survey as input and recommendation of a best practice item set leveraging WorldNorm database. Potential limitations to benchmark comparisons and/or visual representations in reporting for custom client items will be discussed during the item design process.

Available à la carte

Executive Readout: One executive-level presentation of company-wide results delivered remotely by an executive consultant.

Available à la carte

Employee Listening Strategy: Half-day, collaborative employee journey mapping experience to uncover the gaps between current and future state employee experience for your company.

Available à la carte

Focus Groups: One to two-hour focus group with WSA facilitator, can be held remotely or onsite, and a follow-up analysis on feedback provided

Available à la carte

Historical Data Import: Provides Customer with up to two-years of historical data from a single source for use in dashboard reporting.

Available à la carte

Survey Configuration in Multiple Languages: Implementation of core and custom survey items in English, and other required languages. Please note that welcome page and customer items must be translated by customer and delivered to WSA.

Available à la carte

Reporting Dashboard Build: Design, configure, and publish three best practice employee experience dashboards in numerical and graphical view

Available à la carte

HRIS Integration: Setup assistance and testing

Available à la carte

SSO: Setup assistance and testing

Available à la carte

Delivery is a critical component to ensuring you have an efficient implementation with all of the components you need to reach your organization’s fullest potential. That’s why we have a team of delivery experts who have guided and coached organizations through multiple high-performance initiatives. However, delivery is only part of the equation, learn about our team of highly effective consultants who ensure the science is interwoven with the delivery to create just the right combination of success.

Six Powerful Practices

Learn six powerful practices to ensuring your workforce performance efforts pay off.

Download the WSA 6 Power Practices E-Handbook