Lifecycle
Understanding the everyday moments that matter to your employees and your business.
Gather Real-Time Feedback
Employee engagement begins before an employee’s first day—it begins when they become a candidate—and it continues throughout the key moments at your organization. From before and during onboarding, role transitions, promotions, work anniversaries, and through their last day it’s important to understand how your employees are feeling at each of these key moments.
Lifecycle surveys help you collect real-time employee feedback at each stage of their journey. The important information gathered from lifecycle surveys helps managers and human resource professionals identify areas for improvement, enhance learning and development, and uncover hidden obstacles to productivity.
The Employee Lifecycle
There are four key events in the employee lifecycle: as a candidate, during onboarding, after important career moments, and before they exit. Surveying employees at each of these stages helps your organization understand what’s working well and what’s not so you can implement changes to improve future experiences, engagement, and save your business time and money.
The Candidate
The candidate experience is the series of interactions someone has with your organization as they journey through the recruitment process. These include any communications they receive via brand messaging, software systems, management, or other employees. Clear, honest, and open communication starts the moment a candidate enters your recruiting process. Surveying candidates on their experience enables your organization to learn what’s resonating and compelling to prospects, uncover vital information about the experience and hiring process, continue to focus on areas that people see are positive and course correct any negative.
Employee Onboarding
Employee onboarding is the first impression of what it’s like to work at your organization, and often, it’s the first moment of determining engagement level. It is important to remember that onboarding is not just about teaching and acclimating to the job, it is also about connecting emotionally with employees. Both aspects matter, from ensuring an employee knows where to park and what door to enter on their first day to feeling like others are truly interested in who they are personally. In the first year of employment, people are deciding if the new company is the right place for them. Surveying in the 0-1 year demographic lets you see if, and when, engagement starts to drop for new employees.
Important Career Milestones
Throughout our careers, we experience a wide range of milestones—from the simple but significant work anniversaries to promotions and everything in between. These moments matter both to employees and to an organization, which is why gathering feedback at these times is so important. Surveys tied to these events give managers and HR the insight they need to understand what’s working, what needs to change, and what should be maintained.
Offboarding
Offboarding is often overlooked because an employee is leaving the organization, yet surveying exiting employees provides a valuable opportunity to gather insights. A well-structured exit or offboarding process allows you to collect feedback, understand what could have prevented their decision to leave, and create a positive exit experience. Done right, it can even set the stage for a future rehire.
WSA Lifecycle Survey Options
At WSA, we offer employee lifecycle surveys that are tailored to each key time in the lifecycle. Our surveys are expertly designed, grounded in data, analyzed against our WSAdata, and deliver actionable insights. Ensure you’re gathering the right information, at the right time.
Beyond The Lifecycle Surveys
Soliciting feedback at the four critical times in the employee lifecycle alone isn’t enough. Listening and acting on employee feedback should happen outside of these unique moments. Combining the data from lifecycle surveys with feedback gathered through annual engagement surveys and pulse surveys help contribute to a more successful employee engagement strategy. The frequency, scope, and timing of each survey type contribute to the unique purpose that each survey serves.
- Employee engagement surveys enable your organization to assess the overall health of employee engagement and determine priorities for areas of improvement on an annual basis.
- Pulse surveys provide ongoing, real-time insights used for smaller-scale/short-term planning and tracking of employee feedback on specific areas.
Organizations must listen and act on the employee feedback during each point that it’s gathered which takes discipline, repetition, and time to do it successfully. By listening and acting on employee feedback, organizations can attract high-quality candidates, increase employee engagement, and prevent regrettable losses.
Offering World-Class Technology
WSA is the #1 implementor of Qualtrics EX technology in North America. WSA deploys close to a thousand projects per year on the Qualtrics technology platform, and we are proud to be a 2x Qualtrics Employee Experience Partner of the Year. Qualtrics, a global leader in employee experience technology, offers robust, highly configurable capabilities designed to support clients across all industries, geographies, sizes, and complexities.
The WSA + Qualtrics value proposition offers clients best in breed technology combined with scientific rigor, human understanding, embedded partnership, and simplicity.
WSA’s partnership extends to PG Forsta. What used to be Press Ganey, Confirmit, FocusVision, Dapresy and Rio SEO – is now a single, full-suite offering that scales and flexes to fit customer’s needs.
WSA is a proud implementer of PG Forsta technology, empowering organizations to deliver the best experiences by putting Human Experience at the heart of organizations so every person can be seen and understood.