Pulse
Gaining actionable insights to enhance employee engagement.
Proactive Problem-Solving
Understanding how employees are feeling is the first step towards creating a better work environment. With numerous tools and techniques available, it can be challenging to know which surveys to use and when. While conducting a large-scale survey annually is important, sometimes you shouldn’t wait a full year to understand how your employees are feeling.
The Strategy of Pulse Surveys
Annual employee engagement surveys and pulse surveys each play a distinct role in your engagement strategy. Pulse surveys provide focused, timely insights on a specific scale and compliment—not replace—broader engagement initiatives. They are an important tool for checking in with employees in identified hotspots from your annual engagement survey.
Pulse surveys allow you to gauge sentiment around new leadership or key company initiatives.
Pulse
"I feel the new process for product launch was a good change for our company.”
Pulse
“Rank the following three benefits in order of importance: health insurance, matching retirement, vacation time.”
Annual engagement surveys, on the other hand, measure the overall drivers of employee engagement and sentiment, while pulse surveys focus on more tangible feedback.
Annual
“I trust the leadership of this organization.”
Annual
“I rarely look for a job at another organization.”
By continually gathering insights on how employees are feeling, you’ll have more-informed decision making and be able to pinpoint areas that require improvement more regularly.
Process is Key
At WSA, we always say “Just because you can doesn’t mean you should.” Before deploying any pulse survey it’s important that the organization has determined what they need feedback on and that they’re ready and willing to act on the information from the survey.
Aligning the frequency of pulse surveys with your organization’s ability to deliver on employee priorities is key to a successful pulse survey.
A successful pulse survey implementation includes:
If you can’t deliver action from the feedback—don’t ask for the feedback. And don’t ask too often. Without proper organization, readiness, and frequency, the effect of the pulse survey diminishes.
Pulsing for a Purpose
Increases Organizational Agility
Identifying changes in employee experience early on enables you to respond faster as an organization.
Gathers Timely Feedback
Getting feedback in the moment ensures you’re problem-solving issues that aren’t outdated or no longer important to your employees.
Shows That Leaders Are Listening
Listening more frequently illustrates that leaders care about employee opinion.
Pre/Post Pulse Surveys
Gathering feedback in real-time, on targeted issues alone won’t serve as a solution for increasing employee engagement within your organization. Determining high-level priorities through an engagement survey and what’s important to employees at key moments in their careers through lifecycle surveys, are significant factors in enhancing engagement. Integrating insights from pulse surveys, annual engagement surveys, and lifecycle surveys improve the effectiveness of your engagement strategy. The frequency, scope, and timing of each survey type contribute to the unique purpose that each survey serves.
- Employee engagement surveys enable your organization to assess the overall health of employee engagement and determine priorities for areas of improvement on an annual basis.
- Lifecycle surveys pinpoint critical milestones in the employee journey so your organization can make targeted improvements to their experience.
Organizations that are successful in attracting and retaining top talent use various methods to improve their employee engagement. Gathering data at each important stage and taking action from your employee’s feedback demonstrates a commitment to the employees, fostering engagement and minimizing turnover.
Offering World-Class Technology
WSA is the #1 implementor of Qualtrics EX technology in North America. WSA deploys close to a thousand projects per year on the Qualtrics technology platform, and we are proud to be a 2x Qualtrics Employee Experience Partner of the Year. Qualtrics, a global leader in employee experience technology, offers robust, highly configurable capabilities designed to support clients across all industries, geographies, sizes, and complexities.
The WSA + Qualtrics value proposition offers clients best in breed technology combined with scientific rigor, human understanding, embedded partnership, and simplicity.
WSA’s partnership extends to PG Forsta. What used to be Press Ganey, Confirmit, FocusVision, Dapresy and Rio SEO – is now a single, full-suite offering that scales and flexes to fit customer’s needs.
WSA is a proud implementer of PG Forsta technology, empowering organizations to deliver the best experiences by putting Human Experience at the heart of organizations so every person can be seen and understood.