Employee Engagement
Motivating employees to want to work harder, stay longer, and care more.
The employee engagement survey is the heart of a high-performing workforce. It helps us understand the levels of motivation, commitment, and conscientiousness of your workforce. It drives the “I want to…” in your workforce.
This gives us a focus to understand the enablers of high performance for leadership, what the key factors of great leaders are across your organization that drives engagement, and how to coach those attributes to increase leadership effectiveness. It also unveils the factors that equip and contribute to what employees are able to do. If employees are appropriately equipped with the right tools, processes, and resources, they will be enabled to perform at their highest level. In other words, they will be equipped to be more engaged.
Once we have measurement and have insight into what drives employee engagement, the factors needed to equip employees to do their job, and what contributes to great leadership, we understand what matters so we can create moments that matter most.
A Combination of Art and Science
There is no “one size fits all” to survey design. All employee engagement surveys are based on validated science that includes proven methodology, validated content, global top drivers, industry and geography factors, and continuous new research. That science is combined with the art of your organization. These are the components that are unique to you such as your mission, vision and values, organizational initiatives, operational challenges, company culture, HR strategy and goals, and your listening strategy.
Measuring What Matters
Our employee engagement efforts lay on the foundation of six tenants driving the employee experience that are scientifically validated by research through years of studying millions of employees across workforces, countries, and industries.
Robust and Reliable Benchmarks
Our benchmarks consist of a three-year rolling database of 400+ items collected from employees across virtually every industry and country around the world. Over the last three years, WSA has administered thousands of survey projects to over 10 million employees and added over 150 million engagement survey responses to our database. We offer overall, industry, country, high performance, composite, and custom engagement benchmarks.
Delivering High Performance
The key to developing a higher-performing workforce is understanding where your organization is at, and it requires knowing the right levers to pull to make progress after the survey results come in.
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Step One
The first step is a thorough analysis, running a combination of statistical analyses to uncover the insights that matter. This process reveals the story behind the numbers. We facilitate an executive dialogue to then share the story. Our job is to help leaders distinguish between insights that are critical and data that is merely interesting. Our focus is on clarity and simplicity, because leadership buy-in and commitment are essential to driving meaningful change.
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Step Two
Managers are busy, yet employee engagement is crucial to their success and yours — which is why we work hard to make the manager training crayon simple with a multitude of tools and resources. We start with a front-line leadership enablement session led by a WSA consultant to help managers understand how to interpret the results and take effective action.
Additionally, we design a dashboard interface that makes the process even easier. Our dashboard interface includes a clear understanding of survey results, on-screen explanations and best practice recommendations, consultant-led instructional videos, feedback meeting agendas, focused listening questions, recommended sample action steps, and more. We understand that most managers are not experts in employee engagement, so we strive to ensure they are carefully coached through every step throughout the process.
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Step Three
A critical part of an engagement survey is following up on progress and gathering employee feedback six months after the action planning process. Our research shows that employees who aren’t followed up with in a timely manner, or who don’t see action taken on their feedback, become less engaged and are less likely to provide input in the future. Simply put: if employees don’t see the effort, they stop giving the fuel you need to make your organization better.
The Impact
The quality of the employee experience is a driving force behind business outcomes. Higher employee engagement leads to a higher-performing workforce and ultimately a higher-performing business. Improvement doesn’t have to be complicated: embrace change, follow the science, and keep it simple.
Offering World-Class Technology
WSA is the #1 implementor of Qualtrics EX technology in North America. WSA deploys close to a thousand projects per year on the Qualtrics technology platform, and we are proud to be a 2x Qualtrics Employee Experience Partner of the Year. Qualtrics, a global leader in employee experience technology, offers robust, highly configurable capabilities designed to support clients across all industries, geographies, sizes, and complexities.
The WSA + Qualtrics value proposition offers clients best in breed technology combined with scientific rigor, human understanding, embedded partnership, and simplicity.
WSA’s partnership extends to PG Forsta. What used to be Press Ganey, Confirmit, FocusVision, Dapresy and Rio SEO – is now a single, full-suite offering that scales and flexes to fit customer’s needs.
WSA is a proud implementer of PG Forsta technology, empowering organizations to deliver the best experiences by putting Human Experience at the heart of organizations so every person can be seen and understood.